We have buried roots in businesses. It all started with an intent to help other businesses meet their goals. Here, we value the vital contribution you make to meet the economy, and work to flourish the aim. We’d like to share some of our favorite Sales Tips to help your Business grow!
Effective selling in B2B often requires some research and planning beforehand. The sales process is longer but often rewards in the end. In any business, the sales team plays a crucial role in the success of the business. The unique and required role is to bridge the gap between your customer’s needs and the products/services you offer that can fulfill their needs.
As a business owner, your success is purely determined by the quality of your sales pipeline. The more you generate over time, the stronger your brand becomes. However, the art of closing a sale does not come easy, it is a make or break moment in sales.
While the term ‘closing a sale’ refers to an important part of the personal selling process that defines the final step while making a sale, it is the moment when a customer decides to take action by making a purchase or utilizing your service in any way.
Deciphering The Code Of Closing Sales:
- Ask questions to prospects and listen carefully
- Make your product stand out from the crowd
- Highlight the unique features of your product
- Present your story in a visual manner
- Understand what attracts them to make a buy
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- Try to over-deliver but with a commitment
- Push a little to reach up to a decision
Empathy is the key. You may be having a great salesperson who is able to talk sweet to a prospect into buying once or even twice, but in the end, if your product isn’t meeting people’s needs, they will refrain away. Take a pause to evaluate their mindset and customize your approach.
Here we share some clever tips to help you improve sales for your business:
1. Invest In Thoughtful Leadership
Buyers want to get to know your products and as a business owner, you are a part of the product package. People make a purchase as a direct result of connecting with a message and story.
Potential customers need to have access to you and your brand before they can keel over. Focus on the energy they spend their time upon. Position yourself as a leader who is thoughtful of the several marketing moves and makes a constant effort to reinforce the expertise in each field.
Enhance your brand’s reach through easy accessibility over the platforms. While social media becomes a handy tool to showcase your product, don’t forget to share what your brand is and here to represent.
A thought leader is someone who offers insights and guidance around the concerned topic. They set the pace for the industry and present informed opinions on every relevant topic. There are 4 easy ways one can build a thought leadership:
- By staying active on Social Media
- Share advice on platforms like Quora
- Start writing/publishing blog
- Use video as a form of content
Even if you’ve just started your business, by cultivating these traits you can become a thought leader in no time. Keeping all of your ideas to yourself can only benefit you but when you start sharing it with the world, your business can reach new heights.
2. Leverage The Digital Platforms
Speaking of technology, with today’s digital platforms and software-as-a-service options on the rise, leveraging content marketing platforms has never been easier or cost effective. But to invest in it, would be the wisest decision of all.
On social media platforms like LinkedIn, Twitter, Facebook, and Instagram, you can easily connect with your customers and people seeking interest in your field. Stay active by sharing content with them via posts or tweets.
Make sure you create a social media profile that reflects your brand and conveys your information right to the customers. Social media is a medium for immediate interaction and customer feedback.
Perform audience research to gather data for the social media to act upon. It is similar to social listening. Facebook & Twitter allows you to view the reach and gain useful insights of all your posts.
Customers follow and interact with the brands on social media which they enjoy. But what’s interesting is the fact that more than half of the audience are likely to stay loyal to your business if there is an obvious correlation.
If your business is service-oriented, consider to integrate a scheduling program to simplify the process. Ramp up your business by implementing a CRM system to keep track of marketing checklists, potential customers and brew new opportunities for growth.
3. Make A Real Connection
Just like personal relationships, it’s important to create and nurture customer relationships. When businesses develop strong relationships with their customers, it will lead to loyalty with an added advantage of positive word of mouth and increased sales.
Humans are all wireframed for connection. All of us want to feel heard, mostly when we need help. Your customers are no different. Get past the formalities to make real, personal connections with them.
Quality relationships improve retention and referral rates and also help yield valuable insights for your business. Approach each customer as a real person instead of a statistic, supporting your staff and customers.
We suggest, you do things below:
- Keep a casual and personal tone
- Create easy-to-reach point of contact
- Have an in-house support staff
- Use a personalized customer service
4. Let Referrals Do The Talking
Most people prefer to do business with someone they are well aware of. This is why, bringing referrals to your business should be part of your sales strategy. The word of mouth marketing is a great way to attract referrals for the first stage of the sales process.
About 90% of B2B buyers trust on word-of-mouth marketing while making the buying decisions. Don’t just wait for leads to fall into your lap, get proactive and ask your happy customers if they know someone who can benefit from the product/service.
Once you have fulfilled customer’s needs, chances are they would be more than willing to share useful contacts with you. In addition to looking for referrals, keep an eye on the customer feedback sites such as Yelp, Angie’s list.
In the case of less reviews, post a public response and take definitive measures to do right by your customers. Follow the wonders of work made in saving an impaired relationship by impressing dedicated customers.
5. Set Goals & Achieve Them
However it may be, big or small, set goals and hold yourself accountable in meeting every single milestone on the way to achieve them. A killer business plan means nothing if you don’t follow through.
While planning the process, consider where you want your business to be in upcoming years. In the start of the business, it is obvious to lose sight of your vision for the future while you’re just trying to get through the daily grind.
Keep revisiting your goals during the hustle and remind yourself that a thoughtful execution of well-plotted plans is paramount to your success. Goals are powerful, they can help you focus on achieving desirable outcomes. Even a single desired outcome would lead to profitability.
As you see a goal being achieved, celebrate the accomplishments to promote more on the way. Here, at Openthrive, we pride on bringing an extension to your team while helping your business to grow and thrive along.
Over To You
If you want to ensure that your prospects buy from you again and again and tell others about you, then stick to what’s in power; don’t over-deliver. It doesn’t require you to do something ‘big’ which causes you to lose money. It can be small to you but result big for the customers.
You can go either way:
- Provide an unexpectedly pleasant experience
- Provide a product/service that wows
While delivering great service to customers, don’t count in as a short-term transaction. Instead make it a long term investment in your customers and continue to opportune the same process.
All the customers – new and old should get the same experience, no matter how huge your business is. Consistency is one of the most crucial elements of service for your prospects.
Commit to serving them whole-heartedly and then you will crack the formula to boost sales, attract happier customers and achieve less whimsical sales processes.
Have a query? Contact us, we would be happy to help you!